Comments on: Paying faster: Economic win-win and good user experience http://danamckay.wordpress.com/2008/03/26/paying-faster-economic-win-win-and-good-user-experience/ because life can be simpler Tue, 13 May 2008 21:54:20 +0000 http://wordpress.org/?v=MU By: tony http://danamckay.wordpress.com/2008/03/26/paying-faster-economic-win-win-and-good-user-experience/#comment-249 tony Tue, 01 Apr 2008 07:45:07 +0000 http://danamckay.wordpress.com/?p=54#comment-249 I am always confused about where the change comes out too. Why are coins and notes dispensed from completely different parts of the machine? I am always confused about where the change comes out too. Why are coins and notes dispensed from completely different parts of the machine?

]]> By: Rebecca http://danamckay.wordpress.com/2008/03/26/paying-faster-economic-win-win-and-good-user-experience/#comment-247 Rebecca Tue, 01 Apr 2008 05:04:27 +0000 http://danamckay.wordpress.com/?p=54#comment-247 I'm a big fan of the self-checkout machines; I wonder if that's because I'm a librarian and they make me feel sort of at home ... However, I find it very difficult to work out where the change comes out, and I've watched a series of older people look utterly confused by the process from start to finish. Perhaps worthy of a usability assessment on their own? I’m a big fan of the self-checkout machines; I wonder if that’s because I’m a librarian and they make me feel sort of at home …
However, I find it very difficult to work out where the change comes out, and I’ve watched a series of older people look utterly confused by the process from start to finish.
Perhaps worthy of a usability assessment on their own?

]]> By: tony http://danamckay.wordpress.com/2008/03/26/paying-faster-economic-win-win-and-good-user-experience/#comment-246 tony Mon, 31 Mar 2008 01:49:41 +0000 http://danamckay.wordpress.com/?p=54#comment-246 Actually, if you want cash out you can enter that yourself too. Now you can just be infuriated because the person in front of you is standing there with their card out not swiping. I'm often tempted to tell them they can swipe now instead of waiting until the end. I wonder why the cashiers never seem to point this out to people? Actually, if you want cash out you can enter that yourself too.

Now you can just be infuriated because the person in front of you is standing there with their card out not swiping. I’m often tempted to tell them they can swipe now instead of waiting until the end. I wonder why the cashiers never seem to point this out to people?

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