This blog is about user experience and usability, which are both my work and a personal passion. Some people restrict their interest in user experience to things happening on computers, or mobile phones, or in larger systems. I don’t make those distinctions — I want my life to be more usable, because it seems to me that in everyday life there is no excuse for forcing people to do things the hard way. There are exceptions of course–for example learning, physical fitness, and skill development all require a certain amount of commitment to doing the hard yards; I’m not arguing against that. What I’m really arguing against is requiring the same level of commitment to write a letter, send an email, buy a train ticket, or get a cup of coffee.


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If it is your first time posting, your comment will automatically be held for my moderation -- I try get to these as soon as possible. After that, your comments will appear automatically. If your comment is on-topic and isn't abusing me or anyone else who comments, chances are I'll leave it alone. That said, I reserve the right to delete (or infinitely moderate) any comments that are abusive, spammy or otherwise irelevant.

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